Label Printer Setup and Troubleshooting

Label Printer Setup and Troubleshooting

Compatible Label Printer - Brother QL-820NWB

Go to System setup - Devices

Edit the existing Visitor Kiosk device that you would like to attach the Printer 



Go to Visitor Printer Settings Tab

      Administrator Pin Code  - applicable to Visitor Kiosk admin icon
      Printer IP - Must match the IP defined on the Printer  
  Printer must be allocated Static IP address so that it doesn't change on next reboot 
      Printer Label Type - Must match the label cassette loaded in the printer
      Print Orientation - Default Landscape 

Troubleshooting the Printer/Label 

  1. Printer and Tablet are not on the same Wi-Fi network
  2. Printer IP not matching to the device settings in GUI.
  3. Label size not matching with device Settings in the GUI
  4. Printing options not set on the Visitor’s settings screen in GUI.
  5. Label design not attached to the visitor type in Visitor’s Settings in GUI
  6. Label design template size not matching with printer cassette loaded
  7. Label roll not adjust properly.
  8. Wrong roll type error message on Printer – settings on printer Template mode set to ON; it must be OFF.
  9. Weak or unstable Wi-Fi network either on Kiosk tablet or Printer

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