Synergy A
Synergy A - Error Messages Solutions
If you are using the Synergy A device and you come across an error message, there may be solutions to it that you can apply before contacting support. Please look at the guide below. Fingerprint Unit busy: Problem- The device is performing a sync to ...
How to Delete an Employee's Finger Template for Synergy A
If you want to delete an employees template on the Synel platform then follow these steps to do so successfully. 1. Navigate to 'Finger Templates' and click on the button to search for the employee. Click on the search button after entering the ...
How to sync an employee to Synergy A
If you have made any changes to an employees templates on the Synel platform (such as adding pin so they use that instead of finger recognition) then the following must be done to sync the employee to the device and the Synel platform. 1. Log into ...
Using PIN for Synergy A
If for whatever reason an employee is unable to register their finger on device and the customer wishes to use PIN instead of cards then the following must be done. 1. Set the verification method to Badge & Pin in personnel 2. Set a pin in the Pin ...
Synergy A - Troubleshooting Checklist
There are many ways to ensure that your machine is up and running and doesn't need further assistance to fix it. Here are common issues that can be fixed with a few simple steps. Network troubleshooting solutions: Check that the Network cable is ...
Synergy A - Network Settings
1. DHCP a. Press the “Menu” key. b. Insert the admin code and press Enter key c. Select option 2 “Communications” and press enter key d. Select option 1 - Ethernet e. Select option 2 - DHCP Turn it ...
Synergy A Devices - Maintenance Screen
Menu - Maintenance - Synergy A Devices screen allows: By Devices: Sync Finger Templates Sync OFFLINE data Sync New Templates Sync All Templates Sync Firmware updates Sync AppProperties.xml By Employees: Sync Templates and OFFLINE data of selected ...
Synergy A Finger Enrolment Guide
1. Enrol Finger Templates Prior to enrolling finger template of an employee, System Administrators must make sure following: Employee does exist and is Active within Synergy Workforce Device must be ONLINE (Globe symbol on top right-hand ...