Synergy App

Synergy App

The Synergy App setup screen allows you to configure the functionality available on the smartphone application.

General Settings:


  • Enable QR Scan

    • Toggle on/off.

    • If enabled, the smartphone will always need camera access to scan QR Codes.

    • QR Codes must be printed by location: Menu → Reports → Device/Location QR Code.

  • Allow Transaction without Geolocation

    • Default = OFF (location services required).

    • If ON, location tag is no longer mandatory for swipes.

  • Generate Exceptions for Swipes without Geolocation

    • Depends on whether option 2 is enabled.

  • Setup Synchronisation Period (Hours)

    • Default = 1 hour.

  • Define Transaction Radius

    • Sets the swipe acceptance radius.

    • If outside range, the app notifies the employee.

  • Enable Confirm Popup Message

    • ON = user must tap OK.

    • OFF = popup disappears automatically.

  • Push Notification Schedule

    • Define times for notifications.

    • Prompts employees if swipes are waiting to sync when offline.


  • Icons and Modules

    • Enable items as required for the project.

    • Some items need additional modules enabled and configured.

    Alert
    Certain items require additional modules to be enabled and setup   
      

    Employees Tab

    • Set permissions for employees to use the Synergy App.

    • Limited by the number of user licences purchased.



    Documents Security Tab

          Allows defining the security for Documents (E-Filing) Module per  Software Group 



    User Interface Tab

          Allows uploading customer logo



      • Related Articles

      • Synergy App Overview

        Synergy App works hand-in-hand with your Synergy Workforce Management platform to provide field-based employees with access to key functions and features via their mobile device. Synergy App adds capability across multiple Synergy Workforce solutions ...
      • Synergy App Guide

        1. Installing Synergy App         Android Device       Go to Play Store on device and search for Synergy App on the store.           Click on the application to install       iOS Device            Go to Apple store on device and search for Synergy ...
      • Synergy 10 Data Capture Terminal - Error Messages Solutions

        If you are using the Synergy 10 device and you come across an error message, there may be solutions to it that you can apply before contacting support. Please look at the guide below. Problem Caused by Solution The terminal reboots itself without any ...
      • Synergy 5 Data Capture Terminal - Error Messages Solutions

        If you are using the Synergy 5 device and you come across an error message, there may be solutions to it that you can apply before contacting support. Please look at the guide below. Problem Caused by Solution The terminal reboots itself without any ...
      • Synergy App - Working against the Scheduled Activity

        Corresponding Synergy App settings and icons must be setup before user can start using the Scheduled Activity option on Synergy App. Please refer to Synergy App section for further details on how to setup! Users of the Synergy App will need to ...