Synergy A Finger Enrolment Guide

Synergy A Finger Enrolment Guide

1. Enrol Finger Templates

Prior to enrolling finger template of an employee, System Administrators must make sure following: 
Employee does exist and is Active within Synergy Workforce
Device must be ONLINE (Globe symbol on top right-hand corner must be visible)

      Finger Template option can be found under Setup menu.
           
            1. To Enter the Setup menu on device, press the “Menu” key. You will be asked to enter a password.
             
            2. Insert code – 4444 and press Enter key          
  Menu Code may differ from customer to customer
            3. Select option 3 from the list “FINGER PRINT”
             
            4. Select option 1 – ENROLL
            
            5. Terminal will ask the user to identify the Master Code.
            
                  Insert 1 and press Enter
            
                  If master code gets accepted, User will see green light and a green tick confirming ok.
            
            6. Next the screen will ask you to Enter Employee Number
            
            7. Insert the employee badge number and press Enter Key
            
            8. Terminal will ask to present employee finger on the scanner.
Depending on the AppProperties.xml file loaded (depending on the project) each finger will be required to be presented on scanner either 1, 2 or 3 times before terminal accepts the scan!

            
            Terminal will display enrolment successful and will go back to enrolment screen. At this stage, another employee can be enrolled on the terminal.
 
 *          Follow points 7-9 when enrolling more than 1 finger template for same employee (if enabled within Software)
 
            Note: If at any stage you come out of the menu options, all the above steps will need to be redone if enrolment is required!!

2. Verify Finger Templates

      Finger templates can be verified on devices against employee number to make sure that they work.
 
      From Finger Print Menu, select option 2 – Verification

      Insert Employee number and Terminal will ask to present employee’s finger on the scanner

      On Success, terminal will display, “Verification Success”.

      If verification failed, please re-enrol finger template again.

3. Identify Finger Templates

      Identification allows users to identify the employee number corresponding to the finger scanned on devices
 
      From Finger Print Menu, select option 3 – Identification

     Device will ask to present employee’s finger on the scanner

      On Success, device will display, “USER ID”. i.e. Employee Badge no.

      If the identification fails, it means either it cannot find the corresponding employee no or the finger was never registered!!


4. Delete Finger Templates

      From Finger Print Menu,
      Select option 5 – “Delete All Users” to delete all templates
      Select option 4 - “Delete User” to delete selected templates (Insert the employee badge no)

5. Finger Template Quality and Content

      Quality refers to the clarity of the scanned fingerprint.  The quality to aim for is 80% or more, the higher the percentage reading, the clearer the image, the better the quality. 
      Content refers to the positioning and detail in the scanned print.  The content to aim for is 80% or more, the higher the percentage reading, the closer the fingerprint will be to the centre of the       scan, the finer the ridge details the better the content. 
      
            Enrolling Fingerprints – Synel’s Top Ten Tips
  1. The first time an employee is asked to present their finger to a clock for scanning, it is often in the company of their peers.  They may be nervous. Allow the employee to practice finger positioning at the clock before the actual enrolment.
  2. Advise them not to use their thumbs or little fingers - as they are awkward to position consistently on the scanner.
  3. The ridge lock, sited just below the scanner window, is designed to be a guide for the final finger joint just before the finger tip.  This works well with most employees; however, some may have extremely long fingers. In such circumstances, the objective should be to locate the centre of the fingerprint squarely in the centre of the scanner window.
  4. Advise the employee not to present a fist with one projecting finger. All fingers should be held out straight, to avoid creating an angle between the enrolled finger and the scanner’s surface.
  5. Advise the employee to press firmly, but gently on the scanner’s window. Excessive pressure will blur their fingerprint.
  6. Ask the user to make sure their finger is in contact with the scanner’s drive ring. Failure to do so will cause an error message, “No finger detected!”
  7. Make sure the employee uses the same finger for verification as they used for enrolment. Some employee’s have been known to forget which finger they used to enrol with.
  8. Make sure the employee uses the same pin number for verification as they used for enrolment. Some employee’s have been known to forget their pin number.
  9. The employee should not use a wet, dirty or oil soaked finger for scanning. All will produce a poor image.
  10. If the employee’s finger is extremely dry, advise them to wipe their fingerprint across their forehead or down the side of their nose.  This often provides just enough natural oil for a good clear fingerprint image.
Remember while the employee is present, prove the integrity of the employee’s fingerprint template by inviting the employee to test clock five times.

6. Finger Enrol Guide Sticker

      Maximum Contact Area: Place your finger to completely cover the sensor with maximum contact surface.
      Place on the Centre: Position centre of fingerprint(core) to the centre of the sensor.
      Hold Your Finger Still: Once you place finger on the sensor, hold your finger until enrolment confirmed on the device

7. Do's and Don'ts


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