If you are using the Synergy A device and you come across an error message, there may be solutions to it that you can apply before contacting support. Please look at the guide below.
Error 7:
Problem - This usually comes up when an employees fingerprint not recognised - it usually means that the fingerprint quality is low. Employees getting this error need to be re-enrolled with higher quality finger templates.
Solution - Delete the employee from device and enrol as normal. It is recommended that you re-enrol the affected employee with a different finger.
Badge Read Error:
Problem - This error means that the employee’s finger is not recognised as being in the template list.
Solution - Ensure that the employee is using the correct finger. Re-enrol the employee if the error persists.
Unknown Code:
Problem - If the reading is not above the minimum requirement of 85% this means it is not accurate.
Solution - Re-enrol the employee to resolve.
PSU:
Problem - Power Supply Unit, not for PoE (Power over Ethernet) clocks. If the PSU has a fault, the clock may not stay on and needs to be switched on constantly for employees to clock in/clock out
Error No.9 FPU:
Problem - This error means that the memory is full
Solution - An engineer call-out will need to be arranged to 'load the Fourth project’ on the clock as FPU is not communicating with the main board.
MEM Crash:
This error requires an engineer call-out to resolve.