If you are using the Synergy A device and you come across an error message, there may be solutions to it that you can apply before contacting support. Please look at the guide below.

Problem - This occurs on the device when someone else has already taken the specific number you use to register an employee.

Solution - To solve this, delete the other employee enrolled with that number before registering a new employee. 

Problem - This usually comes up when an employees fingerprint not recognised - it usually means that the fingerprint quality is low. Employees getting this error need to be re-enrolled with higher quality finger templates. 

Solution - Delete the employee from device and enrol as normal. It is recommended that you re-enrol the affected employee with a different finger.

Problem - This error means that the employee’s finger is not recognised as being in the template list.

Solution - Ensure that the employee is using the correct finger. Re-enrol the employee if the error persists.

Problem - If the reading is not above the minimum requirement of 85% this means it is not accurate.

Solution - Re-enrol the employee to resolve.

Problem - Power Supply Unit, not for PoE (Power over Ethernet) clocks. If the PSU has a fault, the clock may not stay on and needs to be switched on constantly for employees to clock in/clock out

Solution - For Fourth customers send and complete the checklist. An engineer call-out may be required. All customers contact Synel Technical Support. 

Problem - This error means that the memory is full

Solution - An engineer call-out will need to be arranged to 'load the Fourth project’ on the clock as FPU is not communicating with the main board.