Synergy 5 Data Capture Terminal - Error Messages Solutions

Synergy 5 Data Capture Terminal - Error Messages Solutions

If you are using the Synergy 5 device and you come across an error message, there may be solutions to it that you can apply before contacting support. Please look at the guide below.

ProblemCaused bySolution
The terminal reboots itself without
any voice prompt when it starts		During a firmware upgrade,
some files may not be properly
copied over		Please contact your supplier for
a new firmware update file
When a user is identifying
themselves at the terminal it reboots
itself		The photograph held on the
database may be too large		Reduce the file size of the
photograph
Terminal does not communicate to
the network

Faulty cable or switch.


Network parameters are incorrectly set.


RJ45 component failure.

Check network cables and
switches are OK then check the
green and yellow lights are
flashing on the RJ45 port. If the
yellow light is flashing but not
the green light then there
should not be an issue with the
terminal and it is likely a network
setting issue. If neither light is
flashing it may be a component
failure and please contact your
supplier.
Terminal crashes but recovers when
restarted		The power cable is not inserted
correctly, or the internal
memory is full.		Ensure the power cable is
plugged into the device
correctly. If so, restore the
terminal to the factory setting.
The terminal does not start, or it crashes
on start-up.		The SD card has failed, or the data has corruptedFormat the SD card or replace it.