SYFace 910 - Synergy/A trouble shooting for users
SYFace 910 / Synergy/A trouble shooting
SYFace 910 devices are connected to the internet directly and require uninterrupted access to the internet via CAT5 network cable.
They are powered via a 240v plug in transformer to 12V DC.
If the device is not functioning as expected please follow the first initial checks below before calling our Tech Support.
1. There will be an icon at top left of the screen, this shows if the device is connected to the server or not.
1. There will be an icon at top left of the screen, this shows if the device is connected to the server or not.
If it is not connected then check that the CAT5 network cable is connected to the device and that the connection has internet access.
2. If the device is off completely, make sure that the device has power via it's plug in power adapter to the wall socket.
3. If the device is functioning correctly but has difficulty reading faces, check that there are no bright lights on directly behind the person that are in the device field of view.
4. Sometimes a reboot of the device is necessary and this can be done safely by simply removing power and reconnecting after a few minutes.
3. If the device is functioning correctly but has difficulty reading faces, check that there are no bright lights on directly behind the person that are in the device field of view.
4. Sometimes a reboot of the device is necessary and this can be done safely by simply removing power and reconnecting after a few minutes.
SYnergy/A devices are connected to the internet directly and require uninterrupted access to the internet via CAT5 network cable.
They are powered via a 240v plug in transformer to 12V DC or via the network CAT5 cable with Power Over Ethernet (POE)
1. There will be an icon at top right of the screen, this shows if the device is connected to the server or not. The icon looks like a world symbol with a cable.
If it is not connected then check that the CAT5 network cable is connected to the device and that the connection has internet access.
2. If the device is off completely, make sure that the device has power via it's plug in power adapter to the wall socket, or that there is power being delivered via POE.
3. Sometimes a reboot of the device is necessary and this can be done safely by simply removing power and reconnecting after a few minutes.
3. Sometimes a reboot of the device is necessary and this can be done safely by simply removing power and reconnecting after a few minutes.
Related Articles
Harmony - Number of users in the system exceeds limit
scripted a forced logout Update tl_users set isexit='1' where exitdate = nullConnecting Synergy A using TPLink 4G Router with SIM
Connecting Synergy A using 4G Router with SIM 4G Router Setup You will have to insert the activated Sim to the router. Connect the router to your laptop through Wifi, Router name and password will be there at the back of the router. Once it is ...Absence Request Email Notification process TimelogWEB / Synergy WOrkforce
Absence Request Email Notification Process If Employee is set up with Absence manager and Deputy Manager Note - Absence can be approved or rejected by any one manager. If Employee is set up with Absence manager 1 and Absence ...OneDrive to Copy large files to share with USERS
OneDrive to copy large files to share with USERS Create a folder in OneDrive Place the file you want to send in the folder you have created Right mouse click the folder that you have the files in then click Share It will open a Send Link Put in ...SY910 Error on swipe online
Synergy Face 910 Red Error on Swipe Online If the clock registers as Online with the network icon in the top left but every time you swipe you get this error. Check that the 10 Digit Buffer has been activated in the device definitions