FIngerpint Enrol Top Tips

FIngerpint Enrol Top Tips

 

  1. The first time an employee is asked to present their finger to a clock for scanning, it is often in the company of their peers.  They may be nervous.  -  Allow the employee to practice finger positioning at the clock before the actual enrollment.

 

  1. Advise them not to use their thumbs or little fingers - as they are awkward to position consistently on the scanner.

 

  1. The ridge lock, sited just below the scanner window, is designed to be a guide for the final finger joint just before the finger tip.  This works well with most employees, however some may have extremely long fingers.  -  In such circumstances the objective should be to locate the centre of the fingerprint squarely in the centre of the scanner window.

 

  1. Advise the employee not to present a fist with one projecting finger.  -  All fingers should be held out straight, to avoid creating an angle between the enrolled finger and the scanner’s surface.

 

  1. Advise the employee to press firmly, but gently on the scanner’s window. – Excessive pressure will blur their fingerprint.

 

  1. Ask the user to make sure their finger is in contact with the scanner’s drive ring. - Failure to do so will cause an error message, “No finger detected!”

 

  1. Make sure the employee uses the same finger for verification as they used for enrollment. – Some employee’s have been known to forget which finger they used to enrol with.

 

  1. Make sure the employee uses the same pin number for verification as they used for enrollment. – Some employee’s have been known to forget their pin number.

 

  1. The employee should not use a wet, dirty or oil soaked finger for scanning. – All will produce a poor image.

 

  1. If the employee’s finger is extremely dry, advise them to wipe their fingerprint across their forehead or down the side of their nose.  This often provides just enough natural oil for a good clear fingerprint image.

 

  1. Do not put on hand cream before touching the fingerprint sensor

 

 

 

 

 

Note!
Remember while the employee is present, prove the integrity of the employee’s fingerprint template by inviting the employee to test clock five times!

 

 


 


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