ER2 Cashless TIll Blue Screen Boot Error

ER2 Cashless Till Boot Failure


 

EduReg2 – Technical Support Document 

Cashless Till (Windows 10 model) 

Symptom: 

Till will not boot up on restart and shows the error ‘Your PC Ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you’ 

 

If this happens please, try the following procedure: 

For this procedure you will need to connect an external USB keyboard to the till, this is located underneath, there are several USB ports to choose from, any of them will work. 

Then follow the directions with the red arrows as follows: 

 

 

 

 

 

 

 

 

 

 

The Till will then restart and once done will show the following screen: 

 

Choose number by pressing the ‘4’ key on the keyboard you attached earlier. 

 

Once restarted you should see the above screen, if you see something different please contact SynelUK Technical Support 0208 900 9991. Option 1. 

Press the windows button on the screen as shown by the red arrow above. 

 

 

 

 

Then press the Power button as shown below.. 

 

Then on the resulting menu press the Restart button on the screen.. 

 

The Till should now restart and successfully boot into the usual windows screen ready to restart the Till application. 

 

 

1 | P a g e 

 



    • Related Articles

    • ER2 - Cashless - Till Boot Failure

      EduReg2 – Technical Support Document Cashless Till (Windows 10 model) Symptom: Till will not boot up on restart and shows the error ‘Your PC Ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for ...

    • ER2 - Cashless - Product Purchase Limit

      Synel ER2 Cashless                                                                                                                          04/05/2019 New feature for product purchase limit. Applies to version 3.7.0.29052019 and above 1. Access ER2 ...

    • installing Falcon on Windows Vista or above

      Falcon tries to write the paradox files to the c:\ and is denied permission, even as administrator. Windows will suggest you restart the control panel as an elevated cpl, agree to this. Edit the line for falcon. Change the NetDir under ...

    • Installing Timelog 9 3 on a Windows 8 or Server 2012 PC

      Installing Timelog 9.3 on a Windows 8 or Server 2012 PC. Ignore the drivers that come on the install CD they wont work. Get the latest from Manufacturer's Website You must then install in this order! Disable UAC Disable DEP install the NEW drivers ...

    • ER2 - Upgrading EduReg after SIMS version release

      Upgrading EduReg after SIMS version release how to upgrade the EduReg Installation following a SIMS version release. Following a SIMS version release the version of the SIMS client on the EduReg server will need to be checked to ensure that the ...