Breaks Deducted Twice on Swipe & Go
Customer reported that although they were swiping for their breaks at a Swipe & Go Synergy Terminal to deduct breaks TLW also auto deducted the break as if no swipe.
Check the following
App Properties has Used the Transaction code 3 for S&G in the Synergy Logs.
24/09/2020 12:49:37.211625 - CRSendTransaction - [999.009.000.001-1] - id: 0027044876, utcTime: 24/09/2020 12:49:33, FunctionCode: 3, InputCode: 1, Online: 1, Budget: , subBudget: , Restaurant: , Image: , ServiceType: Data, KeyCode: , DailyCounter: , MonthlyCounter: , Amount: , Quantity: , oper: || ClientId: 999.009.000.001
24/09/2020 12:49:37.211625 - CRSendTransaction - [999.009.000.001-1] - Registration buffer (data): 999.009.000.001 d1154321200924V50000270448761249
24/09/2020 12:49:37.431239 - CRSendTransaction - [999.009.000.001-1] - Done. Status: 1, Processing result: Carolyn Afaleq , Duration: 00:00:00.2294867
24/09/2020 12:49:37.431239 - CRSendTransaction - [999.009.000.001-1] - Status was changed to 1 due to service configuration
Then check the GUI under Seyup>>Options>> Processing
activate both these options for Swipe & Go
Related Articles
Absence Request Email Notification process TimelogWEB / Synergy WOrkforce
Absence Request Email Notification Process If Employee is set up with Absence manager and Deputy Manager Note - Absence can be approved or rejected by any one manager. If Employee is set up with Absence manager 1 and Absence ...TLW - Reporting on User deleting employees
If a client asks to audit who has deleted an employee from the system, you need to do following steps: Go to Menu – Reports – System Reports – Audit Trail Insert From and To Date Select all Users Tick delete box Tick Personnel box (no need to select ...SY910 Error on swipe online
Synergy Face 910 Red Error on Swipe Online If the clock registers as Online with the network icon in the top left but every time you swipe you get this error. Check that the 10 Digit Buffer has been activated in the device definitionsTLW - SY Face 910 Webservice Firmware Error Table
If the clock Just says "Error" when you swipe nothing more check that the device has been added to the Syserverdll config file, otherwise see table bellow. 16 July 2018 17:29 All, Note that the SY910 devices have now new message wording as follow. ...Connecting Synergy A using TPLink 4G Router with SIM
Connecting Synergy A using 4G Router with SIM 4G Router Setup You will have to insert the activated Sim to the router. Connect the router to your laptop through Wifi, Router name and password will be there at the back of the router. Once it is ...